Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028

  • New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience  News Summary: The rise of agentic AI: By 2026, 68% of all customer service and support interactions with technology vendors are expected to be handled by agentic AI. Customer experience becomes mission-critical: With growing IT complexity, 92% of organizations say the support and services they receive are more important than ever.